Last updated: April 2026 · Effective Date: 30 April 2026
By accessing or using the digital platform, applications, and coordination tools provided by CareHive Pte Ltd (“CareHive,” “we,” “our,” or “us”), including the products HiveLink, HiveOS, HiveVoice, and HiveStory and the websites and APIs through which they are delivered (together, the “Services”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and CareHive.
If you do not agree to these Terms, you must not access or use the Services. If you are using the Services on behalf of an organisation or another individual, you represent that you have the authority to bind that party, and references to “you” in these Terms include that party as well as you personally.
The terms below have the following meanings throughout these Terms. Defined terms used in the Privacy Policy and not redefined here retain the meanings given to them there.
The CareHive platform is a digital eldercare and family-coordination service. It is designed to help families, caregivers, and Active Ageing Centres support the day-to-day wellbeing of seniors through a combination of coordination tools, reminders, and AI-assisted insights. The features delivered through the Services include, without limitation:
The Services evolve over time as we improve them and respond to user feedback. We reserve the right to add, modify, or discontinue specific features, provided that material reductions in functionality affecting active Users are notified in accordance with Section 18. Our use of personal data in delivering the Services is governed by the CareHive Privacy Policy, which forms part of the framework that governs your use of the Services.
To use the Services, you must be at least 18 years of age. The platform is designed for use by adults and by adults acting on behalf of Service Recipients; it is not directed at children, and we do not knowingly create accounts for users under 18.
Where you are accessing the Services on behalf of a Service Recipient, you represent and warrant that you possess the legal authority to do so. The basis on which you may act includes:
CareHive may, at its discretion, request verification of the legal basis on which you are acting, particularly in the case of disputes between Authorised Representatives or where rights are being exercised on a Service Recipient’s behalf. If verification is not provided in response to a reasonable request, we may suspend the relevant account activity until the position is clarified.
CareHive is a technology provider, not a healthcare provider. The Services do not constitute medical advice, do not provide a diagnosis, and do not deliver treatment. This is the most important practical limitation of the platform, and we want it understood plainly rather than buried.
All content delivered by the Services — including medication reminders, alerts, caregiver notes, AI-generated insights, and health trend information — is provided for informational and care-coordination support only. It is not a substitute for the professional medical judgment of a qualified healthcare practitioner. Users should consult a qualified healthcare professional before taking any clinical action that might be informed by, or in response to, anything the platform displays.
Observations and trends generated by HiveVoice or by other AI models within the Services are automated outputs derived from the data the platform holds. They are decision-support information designed to help a human caregiver, family member, or care professional notice patterns more quickly. They are not clinical conclusions, and they are not substitutes for examination, diagnosis, or treatment by a qualified professional. Users who believe an AI-generated insight has been applied incorrectly to a Service Recipient may request human review through the channels in Section 22.
To the extent permitted by law, CareHive is not responsible for health outcomes — including missed medication, adverse events, or delayed clinical intervention — that result from a User’s reliance on the Services rather than on the judgment of a qualified healthcare professional. This limitation is consistent with the limitation of liability in Section 16 and does not purport to exclude liabilities that cannot be excluded under applicable Singapore law.
The Services include alert features designed to notify designated contacts when a triggering event occurs. Because these features are marketed as part of CareHive’s value proposition, we want to be precise about what they do and what they do not do.
CareHive is not a replacement for national emergency services. In a life-threatening situation, the User, Service Recipient, or whoever is present must contact the relevant emergency number directly — in Singapore, 995 for medical and fire emergencies and 999 for police. The Services are designed to supplement, not replace, that primary line of help, and we encourage Users to ensure that emergency services and trusted physical contacts are the first layer of any care plan.
SOS Alerts and other notifications generated by the Services are delivered on a best-effort basis. The chain that carries an alert from a triggering event to a designated contact’s device involves the User’s device, the operating system’s notification service, mobile networks, internet connectivity, the recipient’s device, and the recipient’s device-level settings — most of which CareHive does not own or control. Delivery may therefore fail or be delayed for reasons including, without limitation:
Subject to applicable consumer protection law, CareHive does not assume liability for delayed or failed notifications attributable to factors of this kind. Users are encouraged to design their care arrangements with redundancy in mind — multiple designated contacts, periodic testing of the alerting flow, and clear escalation routes outside the platform — rather than treating any single channel as a guarantee.
The Services integrate with third-party platforms and devices, including (without limitation) Apple Health (HealthKit), Android Health Connect, and compatible wearable devices. These integrations are opt-in: data is not exchanged with a third-party service unless the User has consented to that exchange in line with the Privacy Policy. The use of these integrations is, however, subject to important limitations:
The Services depend on the people who use them acting in good faith. The responsibilities below are not bureaucratic boxes but the basis on which the platform can deliver what it is designed to deliver.
Users agree to provide accurate, current, and complete information to the Services and to keep that information up to date. The platform is only as reliable as the data it is given; an out-of-date emergency contact, an incorrect medication schedule, or a misconfigured caregiver permission can produce real consequences for a Service Recipient.
Users agree to use the Services lawfully and only for the eldercare coordination purposes for which they are designed. Without limiting that general obligation, Users agree not to:
Users who add a family member or caregiver to a Service Recipient’s account, or who share data through the platform, agree that they have authority to do so. Where there is doubt about authority, Users should resolve it before sharing rather than after.
Each User is responsible for maintaining the confidentiality of the credentials used to access their account, and for all activity that occurs under that account whether or not the User authorised it. CareHive provides the technical layers needed to make this responsibility manageable — strong password requirements, optional Multi-Factor Authentication, session controls, and device-level security recommendations — but the User remains the first line of defence against credential compromise.
If a User believes their account has been accessed without authorisation, or that their credentials may have been compromised, they should change their password immediately, enable Multi-Factor Authentication if it is not already enabled, and contact us through the channels in Section 22. CareHive is not liable for unauthorised access that results from User negligence, except to the extent that liability cannot be excluded under applicable law.
CareHive’s handling of personal data is governed by the CareHive Privacy Policy, and the use of cookies and similar technologies on our web platforms is governed by the CareHive Cookie Policy. Where the Services are provided to a Customer (such as an Active Ageing Centre or partner organisation) that determines the purposes and means of processing on behalf of others, the relationship is also governed by the CareHive Data Processing Agreement.
By using the Services, you acknowledge that you have read the Privacy Policy and the Cookie Policy and consent to the data handling described in them. The order of precedence between these documents and these Terms is set out in Section 19.
CareHive aims to provide reliable, continuous Services, but we do not warrant that the Services will be uninterrupted, error-free, or available at all times. Service interruptions may occur for reasons including (without limitation):
Where the Services are made available under a paid plan that includes a specific service-level commitment, that commitment is set out in the order documentation governing the paid plan and prevails over the general statements in this Section.
As of the effective date of these Terms, the core CareHive Services are provided to individual Users without charge. CareHive may, in the future, introduce paid features, paid plans, or organisation-level subscriptions for partners such as Active Ageing Centres. Where a User chooses to subscribe to a paid feature or plan, the following will apply:
Either CareHive or the User may end the relationship created by these Terms, in the circumstances and on the conditions set out below. Termination has consequences for the Services and for any data held; those consequences are addressed in Section 14.
Users may discontinue their use of the Services at any time, by deleting their account through the in-product controls or by contacting us through the channels in Section 22. We honour account deletion requests in accordance with the retention provisions of the Privacy Policy.
CareHive may suspend or terminate a User’s access to the Services where:
CareHive will not exercise these rights for arbitrary commercial reasons unrelated to the User’s conduct, the safety of the platform, or applicable law.
On termination of a User’s relationship with CareHive, however terminated:
All proprietary technology, software, source code, models, branding, trademarks, copyrights, and content associated with the Services are the exclusive property of CareHive Pte Ltd or its licensors. Nothing in these Terms transfers ownership of those rights to any User.
Subject to the User’s compliance with these Terms, CareHive grants each User a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for the User’s personal, non-commercial care-coordination purposes (or, in the case of organisational Users such as Active Ageing Centres, for the organisation’s lawful eldercare operations). Users may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Services or any part of them, except to the extent that the law expressly permits despite a contractual restriction.
Content provided by Users — including caregiver notes, manually entered health information, and account configuration — remains the User’s content. By providing such Content to the Services, the User grants CareHive a worldwide, royalty-free licence to host, store, process, transmit, and display the Content as necessary to operate and improve the Services and to perform our obligations under these Terms and the Privacy Policy.
This Section sets the financial boundaries of the relationship under these Terms. Some of these limits do not apply where local law does not allow them; nothing in this Section purports to exclude liability that cannot lawfully be excluded.
These limits apply in aggregate across all claims arising under or in connection with these Terms, and they apply to the benefit of CareHive and its directors, officers, employees, and agents.
Users agree to indemnify, defend, and hold harmless CareHive and its directors, officers, employees, and agents from and against any third-party claims, losses, damages, liabilities, and reasonable legal fees arising from or in connection with:
This indemnity does not apply to the extent that the relevant claim arises from CareHive’s own negligence, wilful misconduct, or breach of these Terms. CareHive will provide the User with prompt notice of any claim subject to this indemnity, will allow the User to control the defence of the claim with counsel of the User’s choosing reasonable to CareHive, and will provide reasonable cooperation at the User’s expense.
We review these Terms at least annually and revisit them whenever a material change to the Services, applicable law, or the policies referenced in these Terms makes it necessary. Where we make a material change — one that affects the rights of Users, alters our obligations, or expands the activities for which Users are responsible — we will:
Continued use of the Services after the effective date of an updated version constitutes acceptance of the updated Terms. Non-material changes — such as clarifications and minor wording corrections — are reflected in the published version without separate notice.
These Terms are part of a documentation set that also includes the CareHive Privacy Policy, the Cookie Policy, and (where applicable to a Customer relationship) the Data Processing Agreement. Where a question arises that is addressed in more than one of these documents, the order of precedence is as follows, with the higher document prevailing in the event of conflict only to the extent of the conflict:
These Terms, together with the documents referenced in this Section, constitute the entire agreement between the User and CareHive in respect of the Services, and supersede any prior representations, communications, or agreements relating to the same subject matter.
These Terms are governed by, and shall be construed in accordance with, the laws of Singapore, without regard to its conflict of laws principles. The parties agree to attempt in good faith to resolve any dispute arising out of or in connection with these Terms through direct discussion before commencing any formal proceeding.
Where a dispute cannot be resolved through good-faith discussion within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) for the time being in force. The arbitration shall be conducted by a single arbitrator, in English, with the seat of the arbitration in Singapore. The award of the arbitrator shall be final and binding on the parties, save that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction to protect its rights pending arbitration. Nothing in this Section restricts a User’s rights under applicable consumer protection law to bring a claim in a court of competent jurisdiction where that right cannot lawfully be displaced by an arbitration agreement.
The provisions of these Terms that by their nature are intended to survive termination shall survive, including (without limitation) Section 5 (Medical Disclaimer), Section 14 (Effect of Termination), Section 15 (Intellectual Property), Section 16 (Limitation of Liability), Section 17 (Indemnification), Section 19 (Relationship to Other Policies), Section 20 (Governing Law), and this Section 21.
If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.
A failure or delay by either party to exercise any right under these Terms shall not constitute a waiver of that right or any other right, and no waiver shall be effective unless made in writing.
Users may not assign or transfer their rights or obligations under these Terms without CareHive’s prior written consent. CareHive may assign these Terms in connection with a merger, acquisition, reorganisation, sale of all or substantially all of its assets, or to an affiliate, provided that the assignee is bound by terms no less protective of Users than these Terms.
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) caused by events beyond its reasonable control, including (without limitation) acts of God, natural disasters, war, terrorism, civil disturbance, pandemic, government action, internet or telecommunications failures, or third-party service outages. The affected party shall use reasonable efforts to resume performance as soon as the cause is removed.
Notices to CareHive under these Terms must be sent by email to legal@carehive.ai, with a copy to support@carehive.ai. Notices to a User will be given by email to the address associated with the User’s account or by in-product notice. Notices are deemed received on the day they are sent, except where the day is not a business day in Singapore, in which case they are deemed received on the next business day.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between CareHive and any User. Neither party has authority to bind the other or to make representations on the other’s behalf.
Questions about these Terms, requests for support, or notices given under these Terms should be directed to CareHive using the contact details below. Privacy-specific matters, including the exercise of rights under the Privacy Policy, should be directed to the Data Protection Officer through the channels set out in the Privacy Policy.
| Channel | Details |
|---|---|
| General support | support@carehive.ai |
| Legal notices | legal@carehive.ai |
| Privacy and data protection | privacy@carehive.ai (Attention: Data Protection Officer) |
| Postal address | CareHive Pte Ltd, Singapore |